SUMMARY

I am an energetic, bilingual team player with several years of experience in horse care, administration and customer service within different industries. I enjoy interacting with people, teaching and learning new skills.

 

SKILLS

Customer-orientated Quick learner Organised multi-tasking Friendly and helpful Fast and efficient service worker Restaurant operations Proactive team player

Compassionate Responsible Attention to detail Computer proficient Excellent communication skills Leadership skills

 

WORK HISTORY

Long orchard equestrian

December 2023 – present (part time) 

Freelance Livery groom: Duties include mucking out, caring for all horses- dealing with customers and clients. Riding all displinces and all ages and abilities of horses.

Britannia inn 

September 2022 – present (part time) 

Waitress: Duties included: pour and serve drinks to customers

 

Harry Dzenis Eventing 

May 2022 – September 2022

Show/home groom: Duties include attending events and turning out to a high standard while away at shows and preparing the horses at home  for events I.E clipping,plaiting,bathing etc.. Also being sole charge at home of 20 horses managing the day to day yard. hacking and schooling all age and abilities of horses, as well as eventing my own horse to a low level. 

Home farm Equestrian

September 2021 – April 2022 

Rider/groom: Duties include mucking out, caring for all horses- dealing with customers and clients. Riding all displinces and all ages and abilities of horses.

FJPS Equestrian Centre

April 2020 – August 2021 

Rider/groom: Duties included mucking out, caring for all horses, dealing with customers, sale of horses and client’s horses.

 

Osborne

September 2019 – March 2020

Contract Support Co-ordinator: Duties included dealing with client contracts and ensuring they get the best service possible. Adding clients to the database system and invoicing. Raising purchase orders for sub-contractors and suppliers and booking the works in. Answering the telephone to clients, sub-contractors, suppliers and operatives. Processing and administering timesheets.

Edge Group

June 2019 – September 2019

Contract Support Administrator: Duties included dealing with client contracts, ensuring they received the highest possible standard of service. Adding clients to the database system. Scheduling PPMS. Invoicing. Raising Purchase Orders for sub-contractors and suppliers. Raising and administering quotes for clients. Answering the telephone to clients, sub-contractors, and suppliers. Inputting timesheets to the system, once signed off by the accounts team. Writing and sending out contract renewal letters to the client.

 

PRS Recruitment

September 2018 – June 2019

Administrative assistant: Duties included processing candidate files and ensuring they are passed through the system in a timely manner, adhering to the European GDPR Regulations and Data Protection acts. Answering calls and providing help and advice to the candidate. Calling candidates and coaching them through the new starter process. Payroll processing. Administration of the company website.

 

CIP Recruitment
March 2018 – September 2018

Vetting and Compliance Assistant: Duties included processing candidate files and ensuring they are passed through the system in a timely manner, adhering to the European GDPR Regulations and Data Protection acts. Referencing each candidate file. Answering calls and providing help and advice to the candidate. Calling candidates and coaching them through the CV screening process. Payroll processing.

 

Russ Hill Hotel
October 2017–March 2018

Front of House: Duties included (in the restaurant). to make customers feel at ease and ensuring that all their requirements are met. Consistently providing friendly guest service and heartfelt hospitality. Promptly and empathetically handling guest concerns and complaints. Demonstrating integrity and honesty whilst interacting with guests, team members and managers. Greeting customers and provided excellent customer service. Pleasantly and courteously interacting with customers. Maintaining high standards of customer service during high-volume, fast-paced operations. Immediately informing supervisors when supplies were low or if equipment was not functioning properly. Communicating openly and honestly with the management team during each shift to ensure it ran smoothly. Performing all position responsibilities accurately and in a timely manner. Reporting to each shift on time and ready to work. Reporting to all shifts wearing a neat, clean and unwrinkled uniform.

 

Munchies Smokehouse, Spain
January 2017–June 2017

During my time living with my dad in Spain, I worked as a waitress in a very busy restaurant on the coast of Fuengirola in Spain. I improved my interpersonal skills in English and Spanish by tending to a wide range of customers speaking many different languages. My daily tasks were to greet customers and take their orders, serve food and drinks and ensure the restaurant was clean and tidy.

 

Jack Fairman Pub
August 2016–January 2017

Waitress: Duties included: pour and serve drinks to customers

 

Stag Lodge Equestrian Centre
March 2015–October 2015

Horse riding instructor: Duties included teaching horse riding to people of all ages and abilities. I was responsible for exercising various horses, stable duties and would also help to organise events. I’m very glad I had the opportunity of working here as I was given a lot of responsibility and I work well under pressure.

 

The Shed, DIY Store
October 2014 – March 2015

Shop Assistant: Duties included serving customers on the till, replenishing stock and handling customer enquiries.

 

Broadbridge Farm Riding School
June 2013 – July 2016

Horse riding instructor: Duties included working alongside an extremely knowledgeable horsewoman, who gave me the time and experience to teach children, adults and disabled people to ride a variety of horses and ponies in the school and hacks. I would organise events such as own a pony day, summer camp and many shows.

I was able to show my maturity and abilities by taking charge of many horses/ponies and children; it taught me great leadership and organisation skills.

 

Bedgebury Park Equestrian Centre
August 2012 – May 2013

Horse Groomer: This is where I had my first experience of a livery yard/riding school, I had to adapt quickly to many different clientele which taught me many skills such as patience, communication, attention to detail and teamwork. I assisted the vet and gained experience in various injuries and diagnosis.

 

Dan O’Brien Racing
July 2011 – May 2012

Stable Assistant: I had my first experience with thoroughbred racehorses whilst volunteering on weekends and school holidays. I learned how to handle and care for the horses and experienced how a racing yard operates. 

My duties included breaking in ponies, which was my first experience of this which gave me a different perspective of the equestrian industry. This job has given me a good work ethic from a young age.

EDUCATION

 

Royal Alexandra and Albert School, Reigate, Surrey
Graduated: 2014

GCSE
English Language – Grade C
English Literature – Grade C
Maths – Grade D
ICT – Grade A*
Business Studies – Grade A*
Horse Care – Grade A*
Spanish – Grade C

 

HOBBIES & INTERESTS

From a very young age my main interest has been horses. I get great pleasure from loving, caring and riding them. I occasionally enjoy socialising with my friends, going to the cinema. I am a very active person and I enjoy being outside, walking, cycling and taking my younger brother to the park.

 

REFERENCES 

 

References are available upon request.