EXPERIENCE

Customer Care Advisor – Medivet St Helens

October 2023 – Present

• Greeting clients and building relationships
• Using the Citrix system
• Taking cash/card paymentms including over the phone
• Following GDPR regulations
• Following debt guidelines and procedures
• Setting up monthly direct debits
• Answering phone calls and emails
• Cleaning to a high standard around the practice
• Following guidelines for Animal Health Certificates and Export Certificates
• Preparing relevant paperwork
• Cashing up + depositing money in the bank

Senior Groom – Farley Hall Equestrian Centre

2021 – Current

·      Providing morning, evening and late feeds for horses as requested.

·       Responsible for daily cleaning of stables to a high standard using Soft Chip and Bedmax shavings including banks.

·       Assisting with overall maintenance of the yard and fields.

·      Responsible for medicating any horses when Head Groom is absent.

·      Providing general horse care: grooming,preparing for field turn out, tacking up for clients, cleaning wounds, tack cleaning, bathing.

·       Supervising staff members when Head Groom and yard supervisor are absent ranging from 1 groom to 6 grooms including apprentices.

·       Planning the day schedule for clients and horses.

·       Report any problems or changes to the head groom and yard supervisor, updating daily information when required.

·       Excercising horses for owners when requested including hacking and schooling.

Store Colleague – Pets at Home Widnes

2019-2021

·      Using POS systems to process cash, card and gift card payments.

·       Answering telephone queries.

·       Customer service advise varying from locating a product to advising certain products.

·       Maintaining targets throughout the periods.

·       Cleaning out small animal enclosures: rabbits, rats, guinea pigs, hamsters and gerbils

·       Maintaining the aquarium section – feeding, water changes, cleaning sumps, water testing weekly

·       Carrying out health and safety practises and procedures with animals in store and in isolation.

·       Handling loads up to 15kg and transferring to various parts of the store

·       Maintaining the stores image by facing up, answering queries from customers and promoting excellent customer service.

Seasonal Cast Member – Knowsley Safari

2016-2019

·       Using POS systems to process cash, card and gift card payments

·       Team-working on various shifts including front entrance kiosks and ride attractions.

·       Relaying health and safety information to guests of the park.

·       Working with adults and children including vunerable adults and children.

·       Operating a ride system and carrying out health and safety procedures.

·       Greeting guests in the front entrance kiosks, answering any queries before entering the park.

Student Groom – World Horse Welfare Penny Farm

May 2018 – June 2018

·       Handling special cases: unhandled mare and foal, 4 unhandled donkeys.

·       Field checking

·       Daily cleaning of stables and yard to maintain excellent standards for the public.

·       Weighing hay nets including soaking nets for lamanitic horses.

·       Full PPE requirements when dealing with isolated horses.

·       Using own initiative during periods of the day when grooms were occupied.

·       Following guides for equines needing certain routines.

Stable Hand – Gellings Farm Riding School

2009-2016

·       Head groom of volunteers – 4 years.

·       Preparing for field and bringing in.

·       Exercising horses on the flat.

·       Mucking out 20 stables within 45 minutes.

·       Providing morning feeds.

·       Educating children during fun days: grooming, tacking up, bathing, tack cleaning, mini games, riding and leading.

·       Reporting to owners of any potential behaviours or injuries.

Previous jobs

·       Christmas Customer Assistant – Argos Chester (2018-2018)

·       Christmas Customer Assistant – Whittakers garden centre (2015-2015)

·      Christmas Customer Advisor – Boots Prescot (2014-2015)