PROFILE

As an experienced horse groom/rider, I have dedicated my career to the care and wellbeing of horses. I have a deep understanding of equine behaviour and physiology, and possess a keen eye for detecting any potential health issues. I am skilled at all aspects of horse care, from grooming and feeding to tacking up and exercising.
In addition to my exceptional care for horses, I am also a skilled rider. I have spent countless hours in the saddle, developing a strong seat and an intuitive understanding of horse communication. I have experience riding a variety of different breeds and disciplines, and am able to adapt my riding style to meet the needs of each individual horse.
I am passionate about the equestrian world, and am constantly seeking opportunities to learn and improve my skills. I am patient, compassionate, and dedicated to providing the best possible care for for the horses I work with.

WORK EXPERIENCE

Groom
Al Shira’aa; Godalming | 10/2022 – Present

Assisted with the training and breaking of the three olds, ensuring they were ridden away to a high standard before being sent to the riders.
Groomed horses for competition, including maintaining optimal grooming standards, feeding, assisting with stables, and respecting the specific needs of each horse.
Facilitated horse’s physical health by scheduling regular veterinary check-ups, farrier visits, and ensuring that the yard’s space and materials are kept clean and tidy to a high standard.

Deckhand/Stewardess
M/Y Costa Magna; Monaco | 06/2022 – 09/2022

Managed cleaning and maintenance, stocking, and guest relations as part of a 24/7 hospitality team aboard a charter yacht, ensuring exceptional guest service and professional presentation of interiors and exteriors.
Responsible for cleaning and maintaining the exterior and interior of the vessel to a high standard, ensuring the yacht always remained turned out to the highest level.
Executed the necessary tasks on board to keep the vessel running safely and efficiently as per national and international regulations.
Maintained professionalism throughout guest stays, whether late night bartending, or early morning wash downs were required.

Customer Support Analyst
Yay.com; Guildford | 06/2020 – 10/2021

Troubleshot 2000+ telephone and networking issues, ensuring a 100% resolution rate to maximise customer satisfaction.
Analysed customer feedback data to identify & resolve recurring customer pain points, to feed back to developers.
Consistently received positive feedback from customers in the form of 5 star reviews, ensuring I regularly delivered as the top performing analyst.

Stud Hand
Kia Ora; Scone, Australia | 10/2019 – 02/2020

Supported the breeding operation efficiency, cared for broodmares and foals, and maintained the breeding process through all stages.
Executed proper horse care management practices, including daily grooming, feeding, skipping and monitoring of the horses’ health and wellbeing.
Maintained a high standard of care for 100+ horses, monitoring the daily health and wellbeing, and administering medication when required.
Assisted with the handling of foals for vet and farrier visits, and with the training of the yearlings in preparation for sales.

Horse Riding Counsellor
Robin Hood Camp; Maine, USA | 06/2018 – 09/2018

Developed and maintained effective relationships with campers, and achieved a 95% satisfaction rate in customer feedback surveys.
Delivered successful camp activities and events, supporting up to 20 campers at a time whilst ensuring safety and a focus on improving riding skills and horse husbandry.
Designed and implemented engaging daily schedules of recreational activities for campers ages 6-16, including group hacks and riding lessons, swimming with horses, and ‘own a pony’ activities, whilst adhering to health and safety regulations at all times.
Maintained a positive attitude throughout, working as a team with over 100 other camp counsellors to support and motivate each other.

Groom/Rider
Kilnhanger; Shamley Green | 01/2013 – 06/2015

Lead the daily care of horses, including feeding, watering, and grooming, cleaned stalls and equipment, and maintained the cleanliness of the yard and surrounding areas.
Monitored horses for sings of illness or injury, and administered basic veterinary care when necessary, including administering medication and caring for minor injuries.
Assisted with breaking and training horses, developing horses education until they were ridden away to an established level to be sold.
Managed a yard of over 50 horses, with a mix of liveries and sales horses, maintained a high standard of care, ensuring the horses health and happiness was top priority.